Getting Started with HQ+ - Stage 2

Getting Started with HQ+ - Stage 2

Getting Started with HQ+ - Stage 2

Let's get a little deeper into HQ+!
Learn how to view and use the OTP/2FA, Accounts page, Funds transfer, and transactions.



OTP/2FA

Step 1:

The OTP/2FA (One Time Password, Two Factor Authentication) is an optional security feature on HQ+ that ensure nobody but you can login to your account.
In the HQ+ menu click on the 'ACTIVATE OTP/2FA', or click 'ACCOUNT' and follow the link in your account page.


Step 2:

Enter your mobile number including the country code, and click 'Send OTP'
Once you have revieved the OTP via sms, enter the 4 digit passcode and click 'ACTIVATE'



Step 3:

Login to your HQ+ account as normal, and you will receive an OTP via SMS. Enter this into the box provided and click 'VERIFY'

 

Change your Subscription

Step 4:

To change your subscription go to the Account Page and click billing portal.
Note: if this does not appear, please lodge a ticket at headquarter.io/support


Step 5:

Select the subscription you want, then click subscribe. If you are upgrading this will take you to the Stripe portal to complete your transaction.
Note: If you are downgrading your subscription, you will remain on your current payment level until the end of the billing period.

 

Purchase Postcard Credits

Step 6:

To purchase postcard credits click the 'HQ-POSTCARDS Portal' on the Account page. Then select the amount of credits you wish to purchase. If you wish to make a larger purchase, please lodge a ticket at headquarter.io/support



Postcard Credit Transfer

Step 7:

To transfer Postcard Credits to another HQ+ user, Click 'FUND TRANSFER' in the HQ+ menu, then enter the username of the person you wish to transfer the credits too, add the amount of credits and click 'TRANSFER NOW'     


Step 8:

Transaction History

To check your transactions click Transactions in the HQ+ menu
Here is a guide to what the different types of transactions you will see:
'Received'      -      This indicates an amount of postcard credits you have received and who from.
'hq-postcard' -      This indicates an ad-hoc postcard being sent from the 'Event Postcards' tool. It shows the recipient and the cost.
'FP BD card'  -       This indicates an automated birthday card being sent, the recipient and the cost.
'FP Review'    -       This indicates an automated review card being sent, the recipient and the cost.
'Transferred'   -      This indicates and amount of Postcard credits you have sent and the recipient.
 



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